Frequently Asked Questions
Everything you need to know about our premium artificial plants and silk florals.
Are your artificial plants and trees realistic?
Yes, we specialize in high-quality 'real-touch' materials. Our silk plants and trees are handcrafted to mimic the texture, color variations, and structural integrity of live greenery.
How do I clean and maintain my silk flowers?
Maintenance is simple. We recommend using a soft microfiber cloth or a specialized silk plant cleaner once a month to remove dust. Avoid direct sunlight for extended periods to prevent color fading.
What is your shipping policy for oversized items?
Most items ship via standard ground. Large artificial trees may ship in multiple sections for safety. Orders over $150 qualify for free shipping within the contiguous United States.
Can I use these products outdoors?
While many of our products are designed for indoor decor, we offer a specific 'Outdoor Rated' collection treated with UV-resistant coatings to withstand the elements.
What is your return policy?
We offer a 30-day return window for items in their original packaging. Please note that a restocking fee may apply to large-scale floral arrangements or custom orders.
Do the plants come with the decorative pots shown in photos?
Most items arrive in a standard black non-decorative nursery pot. If a decorative planter is included, it will be explicitly stated in the 'Product Details' section of the listing.